Which of the following is a strategy for de-escalation in conflict situations?

Using calm verbal communication is an effective strategy for de-escalation in conflict situations because it helps to create an atmosphere of safety and openness. When individuals communicate in a calm and composed manner, it prevents the situation from escalating into more intense emotions or aggressive actions. Calm communication conveys respect and understanding, allowing all parties to feel heard and valued. This approach reduces anxiety and can foster a collaborative environment where individuals are more likely to listen to each other and work towards resolving the conflict.

This technique also encourages the use of active listening, where parties actively engage with each other's points of view, further promoting understanding and cooperation. In contrast, strategies such as raising one's voice, ignoring emotions, or threatening consequences can heighten tensions and lead to further conflict, making resolution more difficult. Thus, calm verbal communication serves as a foundational element in successfully managing and de-escalating conflicts.